REFUND POLICY

This page is part of our Terms of Service page.

5. FEES AND PAYMENT

Following are our payment processors:

-  PayPal

-  Stripe

You may be required to purchase or pay a fee to access some of our services. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. We bill you through an online billing account for purchases made via the Site. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in Swiss francs.

You agree to pay all charges or fees at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for any such amounts upon making your purchase. If your purchase is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until you notify us of your cancellation.

We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We also reserve the right to refuse any order placed through the Site.

6. CANCELLATION AND REFUNDS

All our sales are final, and no refunds will be given. As all our courses, videos and other materials are digital products, delivered instantly once payment is received it is impossible for you to return a product to us for a refund.

If you find a bug in our videos or content, you can write to us here, and we will fix it. Finding a bug is not a reason to request a refund.

You can cancel your subscription at any time by logging into your account or contacting us using the contact information provided below. Your cancellation will take effect at the end of the current paid term.

Please note:

• For monthly subscribers: Upon cancellation of the purchased program, the service (access to video library) stops immediately and no more downloads are possible. However, your membership will stay intact, but you can only access the free portion of the video library. You can also go ahead and cancel the membership completely.
• For annual subscribers: Upon cancellation of the purchased program, You will still have full access to the video library and other services until the last day of the paid period, which is 365 days after they made the purchase. There is no pro-rated refund for the remaining time since you can access the complete library during the remaining days.

TERMINATION WITHOUT REFUND

We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms of use or become verbally abusive to our staff, other users of our site or our associates. In case such a user tries to resubscribe to our site we reserve the right to terminate their account without a refund or prior notice and block his/her IP address.

If you are unsatisfied with our services, please email us here.